Insurance & Pensions

Testing ‘Disaster’ Communications

Advised on a series of focus groups aiming to test communications potentially sent to clients in the event their financial institution had problems requiring special communications.  The effort was designed to assess understanding of information letters, as well as the content of the website aiming to answer all questions.  Our role included recommendations for changes in wording and tone to make communications more understandable to clients.

Tracking Market Position in the P&C Market

The international market for large corporate property & casualty insurance is both complex and competitive, but within Canada, cross-border business is highly concentrated. A leading global P&C insurer engaged us for the third time to assess and track their changing position in the market by speaking with a select group of consultants that dominate the business. The study pointed to continued improvement in our client’s position in the market, both in terms of market share and service quality.

Appetite for Foreign Investment

Discussions with half of all mid-sized Defined Benefit plans in Canada looked at current investment inside and outside of Canada, including investment in alternative asset classes.  Looking to the future, the study assessed the likely changes in US and international investment over the next two years.  Countries and regions with specific investment appeal were identified. 

Future of Healthcare in Canada - Future of Health Benefits

This is a massive opinion leader study based on in-depth personal interviews with 80 of the most influential people in healthcare today, as nominated by their peers. Participants include deputy ministers, academics, hospital executives, healthcare practitioners and other selected experts. The aim is to identify how healthcare will develop over the next 5-10 years and why this will happen. Manulife Financial is the exclusive life insurance sponsor for the work. The study includes a special report on the Future of Health Benefits that identifies emerging issues in funding & design of health benefits. The study also identifies unique solutions to plan sponsor problems that a life and health insurer can potentially provide.

Global Assessment of Credit Default Insurance


This study began with a detailed review of the websites of major competitors in the business including both ECA and private trade insurers.  This was combined with interviews with suppliers and senior bankers to develop a clear view of future trends in the market, as well as identifying gaps in needed products.  


Impact of Financial Institution Mergers

As governments scrutinize financial institution mergers, they wonder what is best for their country. The two key questions seem to be “What types of mergers most benefit domestic consumers?” and “What types of mergers help build the country’s ability to compete internationally?” Since politicians are often guided by a mix of national opinion leaders and informed local public opinion, we set out to understand what these groups think about FI mergers. Link to Overview of Findings.Version Français.


Challenges for Pension Plan Providers

A PEST Analysis (Political-Economic-Social-Technological) of the Pension and group retirement savings market pointed to the forces shaping the market over the next five years and how these forces are likely to change the business. Our report highlighted the major challenges that a plan supplier will face and the strategies needed to succeed in the highly competitive pension market.

Growing Potential for Plan Member Education

A careful look into the market for independent education programs for plan members in defined contribution plans and group RRSPs. The study identified the size of the market and the ideal targets, as well as identifying pricing for success. A careful analysis of potential course content also pointed to the series of programs most likely to meet employee needs.

Price & Value in Money Purchase Plans

A look at market sensitivity to price increases for defined contribution plans focused on both price elasticity and the value of special services provided by life insurers. Current costs and the buyers’ understanding of what they are buying helped us identify pricing strategies for existing and potential buyers.

Rising Demand for Environmental Liability Coverage

Insurance consultants for large corporate property & casualty insurance point to increasing need for Environmental Liability coverage among their cross-border clients, as one of many product areas that are expected to grow.

Zurich Improves its Position

The international market for large corporate property & casualty insurance is both complex and competitive, but within a country, cross-border business is highly concentrated. Zurich Insurance commissioned us to assess their position in the market by speaking with a select group of consultants that dominate the business. The study pointed to dramatic improvement in Zurich’s position in the market over the past five years.


Selected Studies:

- Insurance
- Pension
- Custody & Related

 

 

 

 

 

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