A few of our Recent Studies:
-> Future of Healthcare in Canada
-> Therapy Service Delivery Model Project
-> Patient Flow Project


Future of Healthcare in Canada

This is a massive opinion leader study based on in-depth personal interviews with 80 of the most influential people in healthcare today, as nominated by their peers. Participants include deputy ministers, academics, hospital executives, healthcare practitioners and other qualified parties. The aim is to identify how healthcare will develop over the next 5-10 years and why this will happen. Royal Bank of Canada and Manulife Financial are sponsoring the work. The study includes a special report on funding & financing issues for RBC, as well as a special report on insurance & benefits for Manulife Financial. Link to Overview of Findings.

Therapy Service Delivery Model Project

A community based multidisciplinary care organization is engaged in developing an overview of major client groups, along with consistent therapy service models across all clients and service sites. In addition to the clear picture of major client groups, the key stakeholders in the project group have also identified critical junctures in the client journey. Development of flow charts of the clients’ experiences for the basis of related care management tools. The project management plans take into account the organization’s steps in integrating learning organization processes and attitudes.

Patient Flow Project

Hospitals, Emergency Rooms, and clinics are busy and complex places. One way to understand inefficiencies and improve the timeliness of care is to follow the patient through a typical care encounter, and identify bottlenecks and inefficiencies. It is important to have all key stakeholders involved in this exercise, however, as changes made in one part of the system without full consultation may increase inefficiencies in another part of the organization. This project combined the perceptions and experiences of a wide variety of caregivers from all sites within a multi-site care facility to provide a detailed flow chart of patient flow through the system in a typical encounter. This allowed the identification of bottlenecks and inefficiencies from multiple points of view. Management of this project included facilitating the design of the process, the set up of the sessions (with appropriate neutral outside facilitators), analysis of the session output, creation of the flow charts, and identification of action plans and implementation strategies. Follow-up to the project included ongoing formative evaluation of activities, and identification of activities still needed.