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Organizational Support
These consulting services typically have an organizational psychology
focus. Their main aim is ensuring that internal organization is matched
to client needs. Most of this work is research-based.
A few of our Recent
Studies:
->
Setting Service Standards for a Trade Services
Organization
-> Strategy for Working Capital Management
->
Strategy for a Financial Industry Association
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Other Studies:
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Organizational structure for a global trade bank
->
Business sharing & compensation
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Restructuring to meet client needs
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Account manager performance--external versus internal ratings
->
Payments system strategy for banks
->
Strategies for integrating a financial conglomerate
Setting Service Standards for a Trade Services
Organization
Thousands of pages have been written on what
matters to trade clients but most is just a
re-hash of well-known principles from industrial
psychology. There is little proof of what
aspects of service make the most difference to
client loyalty and spending. In addition to
interviewing benchmark competitors, our work
reviewed existing research (including our own)
to identify what changes client behaviour for
better or worse. In cooperation with our
client, we then developed a framework for
comprehensive service standards for the very few
things that really matter to clients. The
standards are tested with clients for
appropriateness and impact. A strategy for
implementation is the final element of the
project.
Strategy for Working
Capital Management
We worked with the senior management team of a major North American bank to
create a strategy for integrating trade, cash management and FX into a
coherent working capital management program. Acting as both advisor and
facilitator, our work included identification of best practices, advising on
client buying behaviour, competitive positioning, product integration,
identification of appropriate strategies and oversight on strategy
proposals. The scope of the work included domestic, Americas and
international markets for both commercial and large corporate clients.
Strategy for a Financial Industry
Association
Interviews with active members, lapsed
members and non-members of a financial
industry association helped to highlight
its strengths and weaknesses, as well as
gauging its expectations for the
future. We translated this into
opportunities for growth and strategic
changes to help the organization
build loyalty and numbers in its
membership.
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The Brondesbury Group, 144 Front St. West, Suite 650,
Toronto, Canada, M5J 1G2
Tel: 1.416.585.2414
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Fax: 1.416.979.9159
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email: info@brondesbury.com |
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