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Quality & Risk
Quality &
Risk studies focus on systemic improvements to improve the quality of
patient care and reduce risks associated with care delivery. In addition to
reviews of relevant research, this work often involves in-depth discussions
with internal and external experts. This helps identify operational
constraints, strategic priorities and barriers to change. With the future
orientation of much of this work, it often involves modeling of processes,
predictive modeling and development of specialized instruments to measure
and support strategic priorities.
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A few of our Recent
Studies:
->
Future
of Healthcare in Canada
->
Review & Future Plans for Quality and Utilization Management
->
Setting Strategic Priorities for Best Practices in Patient Safety
->
Development of a Patient Satisfaction Survey
Other Studies:
-> Developing
Measures of the Quality of Nursing Care
-> Evaluation
Framework for an Acute Geriatric Medical Unit
Future of Healthcare in Canada
This is a massive opinion leader study based on in-depth personal interviews
with 80 of the most influential people in healthcare today, as nominated by
their peers. Participants include deputy ministers, academics, hospital
executives, healthcare practitioners and other qualified parties. The aim is
to identify how healthcare will develop over the next 5-10 years and why
this will happen. Royal Bank of Canada and Manulife Financial
are sponsoring the work. The study includes a special report on funding &
financing issues for RBC, as well as a special report on insurance &
benefits for Manulife Financial.
Link
to Overview of Findings.
Review & Future Plans for Quality and Utilization Management Programs
The Quality and Utilization Management Program at a large community hospital
was felt to be an important influence on patient care management processes.
It has been cited as a benchmark program for external facilities as an
example of successful approaches to managing resources and patient access to
hospital services. In light of the changes within the hospital and in the
external community, a project was initiated to conduct a review to determine
future plans for this program within the hospital.
Through consultation with various internal stakeholders, various goals were
identified for the review. A confidential, semi-structured interview process
was utilized with all stakeholder groups. The final report was structured
around the goals, identified common themes and specific key concerns
identified in the review process, and included recommendations regarding new
structures, adapted processes, and valued elements to retain.
Click here to see a Brief Overview.
Setting Strategic Priorities for Best Practices in Patient Safety
A healthcare association wished to set strategic priorities regarding best
practices regarding safety and risk. These themes and priorities could then
be used in guiding the organizations program planning. Information from key
websites was analyzed for themes, some of the current main topic areas
included medication errors, falls and injuries due to restraints, errors
related to access or waiting. Themes that can underlie best practices
include supporting a blame-free culture, developing strong communication
between interdependent areas, and promotes leadership/teamwork.
Development of a
Patient Satisfaction Survey
Developed and coordinated an ongoing patient satisfaction process. This
process used a stratified random sample of discharged patients, who were
contacted for a telephone interview within a few weeks of their discharge
from hospital. A number of patients were contacted each week, supporting
continuous client feedback. The framework, interview and reporting process
was developed taking into account both previous hospital information, and
external research information, Quarterly reports were provided to
administration concerning trends; however, immediate feedback was provided
to managers where intervention was indicated, and ”pats on the back” sent to
commended staff. Much initial support and coaching of managers went in to
this change.
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The Brondesbury Group, 144 Front St. West, Suite 650,
Toronto, Canada, M5J 1G2
Tel: 1.416.585.2414
●
Fax: 1.416.979.9159
●
email: info@brondesbury.com |
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